At Print Art , we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward return policy to make your shopping experience hassle-free. Please read the following guidelines carefully before initiating a return:
- Eligibility for Returns:
- Items must be returned within 7 days from the date of delivery.
- Products must be in their original condition, unworn, unwashed, and with all tags attached.
- Certain items such as perishable goods, personalized items, and final sale items may not be eligible for returns. Please check the product description for details.
- Initiating a Return:
- To initiate a return, please contact our customer service team at (+92) 321-6650025 within the specified return window.
- Provide your order number, the name of the item(s) you wish to return, and the reason for the return.
- Return Shipping:
- Customers are responsible for the cost of return shipping unless the item received is incorrect, damaged, or defective.
- We recommend using a trackable shipping service for your return and retaining the shipping receipt for your records.
- Print Art is not responsible for items lost or damaged during return shipping.
- Refund Process:
- Once we receive your returned item(s), our quality assurance team will inspect them to ensure they meet the return eligibility criteria.
- Upon approval, refunds will be issued to the original method of payment within 7 working days.
- Please note that shipping charges are non-refundable.
- Exchange Policy:
- We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process for a refund and place a new order for the desired item.
- Damaged or Defective Items:
- If you receive a damaged, defective, or incorrect item, please contact us immediately upon receipt.
- Provide clear photos showing the issue, and we will arrange for a replacement or refund as soon as possible at no additional cost to you.
- Store Credit Option:
- Instead of a refund to the original payment method, customers may opt for store credit equivalent to the purchase price plus applicable taxes.
- Store credit can be used towards future purchases on our website and does not expire.
- Policy Updates:
- Print Art reserves the right to update or modify this return policy at any time without prior notice. Please review this page periodically for any changes.